FAQs
WHERE DO I PARK?
This Beautiful little house “Little Indigo” is located on the famous historic Music Row at 1604 16th Ave South, Nashville TN 37212. We are located on the right hand side on 16th ave. We have Street parking , and parking in the back of the house marked “1604 16th ave. only”.Our driveway is to the left of the house. Please enter through the front door of the house.
WHAT IS YOUR CANCELLATION POLICY?
Oh no! Don’t worry, We know life happens. Please give us a call or text at (615) 486-3050 within 24 hours from your appointment so we can let your therapist know you won’t be able to join us.
Note: There will be a 50% charge of your service that was no showed or cancelled within the 24 hours of your appointment.
WHAT IS YOUR LATE POLICY?
We kindly ask that you arrive 5 mins before your scheduled appointment to have you check in and get settled. If you are new with us please arrive 10 minutes early so you can fill out your intake form.
We know running late happens, and we will always do our best to accommodate you. Whether that is shorting your service, or rescheduling your appointment for another time. If you are running late, please give us a heads up by calling or texting us at: (615)486-3050.
WHAT IS YOUR RETURN POLICY ON PRODUCTS AND SERVICES?
Services: We do not refund services, but it is important to us that you are 100% satisfied. We will do everything we can to get you into a better place.
Skincare products: For skincare products that are unopened or minimally used, we will accept exchanges within 15 days of the purchase. If you are unsure about a product, we will be more than happy to give you a sample to try at home. Makeup products: All makeup sales are final. It’s best to work with one of our professional makeup artists to ensure the perfect match for you.
WHAT KIND OF PAYMENT DO YOU ACCEPT?
We accept all forms of major credit and debit cards including Visa, MasterCard, Discover, and American Express. We do not accept cash however you are welcome to tip your therapist in cash.
SUGARING 101
WHAT SHOULD I DO BEFORE MY SUGARING APPOINTMENT?
No sun tanning prior to a treatment. Avoid stimulants such as caffeine. Keeping your skin exfoliated and hydrated is very important however; do not exfoliate the day before or the day of a treatment. However, please do come with clean, dry skin without moisturizer or oils.
DOES SUGARING HURT AS MUCH AS WAXING?
Sugaring removes hair from the root so you will feel it. Everyone’s pain tolerance is different but most people find that sugaring hurts less than waxing (especially on the face). This is because sugaring does NOT adhere to live skin and it is removed in the direction of hair growth. The great thing about sugaring is that the more you do it, the less it hurts because the hair grows back thinner and less dense. Less hair = less pain.
HOW LONG DOES MY HAIR NEED TO BE?
One of the key advantages to sugaring is that it can remove the shorter hairs that waxing cannot. Hair as short as 1/16 of an inch can be successfully extracted. For best results hair should be between 1/8 to 1/4 of an inch...the length of a grain of rice. If longer than ½ inch, trimming before your appointment can make your sugaring session more comfortable.
HOW LONG SHOULD I WAIT BETWEEN TREATMENTS?
We recommended that the hair be between 1/8 to 1/4 inch for the best results. Each person will have a different rate of growth but typically the first few treatments are spaced 3-4 weeks apart to get the hairs on the same schedule. Subsequent treatments are then spaced 4-6 weeks apart.
WHAT SHOULD I DO AFTER MY APPOINTMENT?
You may feel a little sensitive. Avoid heat (sun, hot showers, exercise), friction and synthetic materials. Avoid any creams, lotions, or deodorants with artificial fragrances. Do not use any products with hydroxy acids for at least 24-48 hrs. This could cause more sensitivity.
LASH LIFT
HOW DO I PREP FOR A LASH LIFT/TINT APPOINTMENT?
Please make sure to arrive without contacts, concealer, eye makeup (mascara, eyeliner, eyeshadow etc.) on the day of your appointment. avoid curling your natural lashes with a lash curler for 24 hours prior to your appointment.
WHAT IS THE AFTERCARE FOR LASHLIFT?
DO NOT WET your lashes for 24 hours after the appointment.
DO NOT SLEEP with your face laid on the pillow. You must sleep on your back for 24 hours. Your lashes are prone to kinks within 24 hours after the procedure.
DO NOT PULL your lashes. This can cause your natural lashes to fall out prematurely and cause both breakage and permanent damage to the hair follicle.
BROW LAMINATION
HOW DO I PREP FOR A BROW LAMINATION APPOINTMENT?
Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours before or after.
No self tanning products should be used on the face one week before the treatment and 48 hours after the treatment
WHAT IS THE AFTERCARE FOR A BROW LAMINATION?
Keep your brows dry for at least 24 hours after your treatment.
Gently brush your brow hair into their place daily.
Chemical peels
HOW DO I PREP FOR A CHEMICAL PEEL
Do not apply Retin-A, AHA, or Vitamin C for 72 hours before the treatment.
WHAT IS THE AFTERCARE FOR A CHEMICAL PEEL
Do not apply exfoliants including Retin-A, AHA, or Vitamin C for 72 hours after the treatment.
Avoid direct Sun exposure for 72 hours
Avoid exercise, saunas, steam rooms, and hot tubs for 24 hours